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Job Benefit

  • Insurance
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  1. Undertake to analyze the business process requirements; provide solutions in Collection Operations which are under manual work processes to automation advance and impacts in organization;
  2. Prepare and support in test executions and UAT activities management plan; resolve and escalate impacts related to systems and operations to Collection System Supervisor;
  3. Analyze, measure and support reporting in system and user performance;
  4. Be able to write detail test scenarios and business requirement document based on new enhancement requests;
  5. Educating business user leaders responsible for managing and operating collection processes and systems;
  6. Be as a system administrator to manage user, role access matrix in Debt Collection and relevant systems under the Collection Management department

Job Requirement

  • At least 1 year experience in business process and system analysis, preferably collection or banking and finance industry;
  • Have knowledge in AI Voicebot, call center system and digital loan.
  • Basic SQL or database knowledge

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